This is a picture of your brain after using WINSOL products and reading our tips and tricks page. Which is it going to be?
Bright ideas from our bright customers. Often referred to as the "I knew that" or the "I should of thought of that" files.
Never be stingy with business cards.
Bergum's Professional Cleaning
It's easier to schedule a return appointment
to clean while still in the home. By doing this, your customer can
schedule around you rather than trying to fit you into an already established
Blue Streak Cleaning
Salt Lake City, UT.
Send a thank you note to potential customers
for allowing you to bid on a job, even if you have not received it yet.
This may be the thing that sets you apart from the crowd.
Champion's Upholstery and Carpet Cleaning
Always, ALWAYS follow up! This may be your only opportunity to fix a problem that may have cost you a loyal customer.
A. J. Cleaning
Things not to forget when interviewing potential
employees: Colorblindness (for stain and chemical recognition), basic math
skills and allergies to fragrances and/or chemicals.
Chuck's Carpet Cleaning
A common problem when cleaning offices is staples
in the carpet. Instead of trying to vacuum them out or using your
fingers, try needle nosed pliers.
LaForce Carpet Cleaning
Santa Maria, CA.
When a customer is interested in a spotter they
can use after you have gone, do what I do. Mix 2 ounces of WINSOL S-220
in a quart of water, add a sprayer and demonstrate it on soiled upholstery.
Blot with a white towel. The results guarantee a sale. I charge $10
for the quart.
Blue Streak Cleaning
Salt Lake City, UT.
If you can, attend Chamber of Commerce and Association
of Realtors meetings. These can be great sources of new leads.
Crystal Carpet Cleaning
Put a lady's nylon knee high stocking over the
brass filter in your screen filtration system. When it gets clogged
just exchange it for a new one. It's quick, easy and your brass filter
will last longer and stay cleaner.
Royal Carpet Care
Streaking continues to be a problem on olefin
and olefin-nylon blend berber carpet. This is often caused by areas
where the carpet is left wetter from the overlapping of cleaning strokes.
This type of carpet can benefit greatly by application of the cleaner as
a pre-spray and using reduced pressure when extracting. Mix in a few
additional dry passes and streaking and browning both can be brought under
Bring carpet swatches or give-away door mats
with you to every job. Lay them down before you start so you don't
track dirt into the home you are about to clean. A little professionalism
can go a long way.
Long Beach, CA.
Slow down and take your time. Do a good,
thorough job the first time and avoid call backs
Woolsey's Carpet and Upholstery Cleaning
When doing a hot stain removal or using reducing
agents use a wall paper steamer instead of an iron as your heat source.
This works much quicker because of the extra steam. The moist heat
will allow you to become a more efficient, faster cleaner.
Royal Carpet Care
We are all aware of the pH levels of our cleaning
products. However, not many people stop to test the water.
This can vary from city to city and house to house. Before building
a pH critical solution test the local water source.
Emanuel's Rug & Upholstery
Whenever you see new residential construction
within your service area, make a note of it. You can bet these people
will need a carpet cleaner in 12-18 months. When the time comes,
canvas the entire area with a mailer or door hangers advertising your business.
When cleaning upholstery, make sure to test your
most alkaline product on all the colors in a pattern, and if possible, unzip
the cushion and try it on the back of the fabric as well. It's best
to know ahead of time if your products are compatible with all the dyes and
fabrics including backings.
Before cleaning a piece of upholstered furniture
open all zippered cushions and check for assembly marks written in ink
on the foam. Make sure to cover these marks with plastic or foil so
they won't bleed through during cleaning.
This old kernel holds true in any business.
"If you're not sure don't do it!"
If a customer points out that your price is higher
than the competition don't disagree (or drop your price). Instead,
explain the benefits of your superior service features. A good value
for money explanation will make most people happy to spend a few extra dollars.
Customers First Newsletter
Make sure you have ALL the facts before you offer
to reclean a carpet for a dissatisfied customer. I recleaned an orange
carpet 3 times after the original cleaning because a white powder kept mysteriously
reappearing on it after drying. If I had talked to the housekeeper,
not just the home owner, I would have found out she had been sprinkling it
with carpet freshening powder after I left each time.
Send cleaning reminders via first class mail
to everyone you have not cleaned in 8 months to a year. This way if
they have moved you will get the returned mail and be able to keep your data
base up to date.
General Carpet, Upholstery & Drapery Cleaning
After finishing a carpet cleaning regardless
of the process used there is still some amount of food left in the carpet
around the dinner table. Before leaving I spray the area with WINSOL
WinZyme Concentrate. It rids any remaining waste residue before it
can degenerate and leave odors, grease and oil spots to attract more stains.
Mentioning this extra step to customers makes them happy and more confident
with our service leading to increased repeat customers.
Larry's Carpet Cleaning
Try to show a little creativity getting customers.
I have gone to movie theaters as a paying customer, looked around, and
then asked to see the manager. I find it much easier to get his attention
to cleaning details I have noticed than with a cold call. I can show
him the problem areas first hand and it is easier to schedule a call-back
to discuss a solution. The manager even feels more comfortable dealing
with one of his "customers". I have landed a few large chains this
way and even enjoyed some movies.
A Cleaner Environment
If you live where freezing temperatures are a
possibility and have a water heater in your van instead of a heat exchanger
just light the pilot light and your van will stay above freezing all night
long and save some big repair bills.
Professional Cleaning Services
More to come